Your billing history shows every charge Videna has ever made through Shopify Billing, plus every credit movement on your account. It is the source of truth when you are reconciling spend or chasing a missing refund.
Where to find it
Open Plans from the sidebar and scroll to the Billing history section at the bottom of the page. The list shows the most recent 12 months of activity by default. You can click Show all to see your full history.
What each row shows
Each row has a date, a description, an amount, and a status. Subscription charges show your tier and your renewal date. Top ups show the credit count you bought. Refunds show the original charge they refer to. Credit movements show generations and refunded credits with the video they relate to, so you can match a credit deduction to a specific clip in your library.
Downloading invoices
Each subscription charge and each top up has a Download invoice link in the rightmost column. The invoice is a PDF with your store details, your billing address, the line item, and the tax breakdown if applicable. We recommend downloading invoices monthly for your bookkeeper rather than waiting until tax season.
Where Shopify keeps the same data
Shopify Billing keeps a separate copy of every charge in your Shopify admin under Settings then Billing then Bills. The amounts and dates are identical. Use the Shopify side if you need to dispute a charge with Shopify. Use the Videna side if you need to map a charge back to a specific generation.
Refunds for failed generations
If a generation fails, the credits are refunded automatically and a row appears in your billing history with the failure timestamp and a link to the failed generation. If the model returns a video that finishes but is not what you wanted, that is not a failure and the credits stay spent. The troubleshooting guide explains what counts as a failure.
Disputing a charge
If you spot a charge that does not look right, open the row, click Dispute, and tell us what you expected. Most disputes are resolved within two business days. Common cases are duplicate top ups, prorated upgrade math that surprised you, or refunds that did not appear within the usual five minute window. Reach the support team through the contact page and link to the row in question.