Troubleshooting and FAQ
Fixes for the issues we see most often, plus answers to the questions people ask.
Contact Videna support
How to reach a real person, what to include, and how fast we respond.
Video failed to generate
What to check first when a generation never finishes or returns an error.
Video quality looks off
How to read a clip that did not land and what to change before you generate again.
My credits did not refresh
Why a balance might look wrong and how to get it corrected.