All Articles
View your billing history
Find every charge, refund, and credit movement on your account.
Plans, Credits, and BillingChoose your plan
What Starter, Pro, and Business include and how to know which one fits you.
Plans, Credits, and BillingDelete videos from your library
Clean up old tests and clear your library without affecting credits or billing.
Your Video LibraryMake your first video ad
A walkthrough from blank Create page to a finished clip in your library.
Creating VideosWelcome to Videna
What Videna does, who it is for, and what you can ship in your first hour.
Getting StartedUpgrade or downgrade your plan
How to change tiers, when each change takes effect, and what happens to your credits.
Plans, Credits, and BillingContact Videna support
How to reach a real person, what to include, and how fast we respond.
Troubleshooting and FAQVideo failed to generate
What to check first when a generation never finishes or returns an error.
Troubleshooting and FAQFind and replay past videos
Search, filter, and reopen any video you have generated.
Your Video LibraryInstall Videna on your store
Add Videna from the Shopify App Store and grant the permissions it needs.
Getting StartedWrite prompts that work
A simple structure for prompts that produce believable clips on the first try.
Creating VideosWhat happens when credits run out
What changes in the app, how to top up, and how to avoid running dry mid campaign.
Plans, Credits, and BillingA tour of your dashboard
Where each feature lives so you can find what you need without hunting.
Getting StartedControl aspect ratio and duration
Match the format and length of your video to the placement it will run in.
Creating VideosHow credits work
What a credit is, what each generation costs, and how the math actually works.
Plans, Credits, and BillingChoose the right video style
How each of the twelve styles looks, and which products and platforms they fit.
Creating VideosDownload and share your videos
Get an MP4 to your desktop or send a viewer link to a teammate.
Your Video LibraryYour first 10 credits
What you get for free, what to spend it on, and how to make it last.
Getting StartedUse product photos as references
How the model uses your reference image and what makes a good one.
Creating VideosCharacter descriptions explained
Save reusable people so the same face appears across a campaign.
Creating VideosVideo quality looks off
How to read a clip that did not land and what to change before you generate again.
Troubleshooting and FAQSet your default brand style
Pick the look the Create page starts with so every new video matches your brand.
Getting StartedMy credits did not refresh
Why a balance might look wrong and how to get it corrected.
Troubleshooting and FAQUninstall Videna from your store
What happens to your subscription, credits, and videos when you remove Videna, and how to leave cleanly.
Getting Started