All Articles

View your billing history

Find every charge, refund, and credit movement on your account.

Plans, Credits, and Billing

Choose your plan

What Starter, Pro, and Business include and how to know which one fits you.

Plans, Credits, and Billing

Delete videos from your library

Clean up old tests and clear your library without affecting credits or billing.

Your Video Library

Make your first video ad

A walkthrough from blank Create page to a finished clip in your library.

Creating Videos

Welcome to Videna

What Videna does, who it is for, and what you can ship in your first hour.

Getting Started

Upgrade or downgrade your plan

How to change tiers, when each change takes effect, and what happens to your credits.

Plans, Credits, and Billing

Contact Videna support

How to reach a real person, what to include, and how fast we respond.

Troubleshooting and FAQ

Video failed to generate

What to check first when a generation never finishes or returns an error.

Troubleshooting and FAQ

Find and replay past videos

Search, filter, and reopen any video you have generated.

Your Video Library

Install Videna on your store

Add Videna from the Shopify App Store and grant the permissions it needs.

Getting Started

Write prompts that work

A simple structure for prompts that produce believable clips on the first try.

Creating Videos

What happens when credits run out

What changes in the app, how to top up, and how to avoid running dry mid campaign.

Plans, Credits, and Billing

A tour of your dashboard

Where each feature lives so you can find what you need without hunting.

Getting Started

Control aspect ratio and duration

Match the format and length of your video to the placement it will run in.

Creating Videos

How credits work

What a credit is, what each generation costs, and how the math actually works.

Plans, Credits, and Billing

Choose the right video style

How each of the twelve styles looks, and which products and platforms they fit.

Creating Videos

Download and share your videos

Get an MP4 to your desktop or send a viewer link to a teammate.

Your Video Library

Your first 10 credits

What you get for free, what to spend it on, and how to make it last.

Getting Started

Use product photos as references

How the model uses your reference image and what makes a good one.

Creating Videos

Character descriptions explained

Save reusable people so the same face appears across a campaign.

Creating Videos

Video quality looks off

How to read a clip that did not land and what to change before you generate again.

Troubleshooting and FAQ

Set your default brand style

Pick the look the Create page starts with so every new video matches your brand.

Getting Started

My credits did not refresh

Why a balance might look wrong and how to get it corrected.

Troubleshooting and FAQ

Uninstall Videna from your store

What happens to your subscription, credits, and videos when you remove Videna, and how to leave cleanly.

Getting Started