# Videna AI

## Topics

- Getting Started: Install Videna, take a tour of the dashboard, and ship your first video ad.
- Creating Videos: Prompts, styles, references, characters, and the controls that shape every clip.
- Plans, Credits, and Billing: How credits work, what each plan includes, and how to manage your subscription.
- Your Video Library: Find, replay, download, share, and clean up videos you have generated.
- Troubleshooting and FAQ: Fixes for the issues we see most often, plus answers to the questions people ask.

## Articles

- [Delete videos from your library](https://docs.videna.app/delete-videos-from-your-library): Clean up old tests and clear your library without affecting credits or billing.
- [My credits did not refresh](https://docs.videna.app/my-credits-did-not-refresh): Why a balance might look wrong and how to get it corrected.
- [View your billing history](https://docs.videna.app/view-your-billing-history): Find every charge, refund, and credit movement on your account.
- [Control aspect ratio and duration](https://docs.videna.app/control-aspect-ratio-and-duration): Match the format and length of your video to the placement it will run in.
- [Video failed to generate](https://docs.videna.app/video-failed-to-generate): What to check first when a generation never finishes or returns an error.
- [What happens when credits run out](https://docs.videna.app/what-happens-when-credits-run-out): What changes in the app, how to top up, and how to avoid running dry mid campaign.
- [Upgrade or downgrade your plan](https://docs.videna.app/upgrade-or-downgrade-your-plan): How to change tiers, when each change takes effect, and what happens to your credits.
- [Choose your plan](https://docs.videna.app/choose-your-plan): What Starter, Pro, and Business include and how to know which one fits you.
- [Welcome to Videna](https://docs.videna.app/welcome-to-videna): What Videna does, who it is for, and what you can ship in your first hour.
- [How credits work](https://docs.videna.app/how-credits-work): What a credit is, what each generation costs, and how the math actually works.
- [Use product photos as references](https://docs.videna.app/use-product-photos-as-references): How the model uses your reference image and what makes a good one.
- [Make your first video ad](https://docs.videna.app/make-your-first-video-ad): A walkthrough from blank Create page to a finished clip in your library.
- [Install Videna on your store](https://docs.videna.app/install-videna-on-your-store): Add Videna from the Shopify App Store and grant the permissions it needs.
- [Download and share your videos](https://docs.videna.app/download-and-share-your-videos): Get an MP4 to your desktop or send a viewer link to a teammate.
- [Contact Videna support](https://docs.videna.app/contact-videna-support): How to reach a real person, what to include, and how fast we respond.
- [Character descriptions explained](https://docs.videna.app/character-descriptions-explained): Save reusable people so the same face appears across a campaign.
- [A tour of your dashboard](https://docs.videna.app/a-tour-of-your-dashboard): Where each feature lives so you can find what you need without hunting.
- [Find and replay past videos](https://docs.videna.app/find-and-replay-past-videos): Search, filter, and reopen any video you have generated.
- [Write prompts that work](https://docs.videna.app/write-prompts-that-work): A simple structure for prompts that produce believable clips on the first try.
- [Your first 10 credits](https://docs.videna.app/your-first-10-credits): What you get for free, what to spend it on, and how to make it last.
- [Choose the right video style](https://docs.videna.app/choose-the-right-video-style): How each of the twelve styles looks, and which products and platforms they fit.
- [Video quality looks off](https://docs.videna.app/video-quality-looks-off): How to read a clip that did not land and what to change before you generate again.
- [Set your default brand style](https://docs.videna.app/set-your-default-brand-style): Pick the look the Create page starts with so every new video matches your brand.
- [Uninstall Videna from your store](https://docs.videna.app/uninstall-videna-from-your-store): What happens to your subscription, credits, and videos when you remove Videna, and how to leave cleanly.